We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 7 working days of receiving your return.īear in mind that there may be slight delays during busy periods. We'll dispatch your replacements postage free to UK addresses. When returning your item, remember to include the code and size of your replacements.
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If you wish to replace an item, the quickest way is to do this is to visit our web site order your replacement item and return the original item to us for a full refund please contact our customer service team at to arrange the best way to return your item, the cost will be deducted from your refund. If your have a large item eg Bike, trailer. Customers need to pay the cost of return delivery unless the item is faulty. Please log on to your account and you will see a Returns button, select this and the option of why you are returning the item, print the form off and include inside the package. Whether it’s a jersey that doesn’t fit, or the colour is not quite right, sometimes you’ll need to return items to us. There will an additional charge for deliveries to Highlands and Islands.
If you choose to collect from Fawkes warehouse there is no shipping charge.
Except when you choose delivery to a third party (Click and Collect) there is a charge of £3.95 to cover some of the additional cost the couriers charge for this service. Delivery to mainland UK addresses are free for orders over £20.
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